AIS Router App
This project is the winner of the tender for the AIS router. We focused on how to satisfied our client's needs and also provided a smooth user journey at the same time.
My Role
Researched market data and gathered findings. Designed user flow incorporated findings and AIS specific requests. Refined wireframe and user scenario. Work closely with software PM, and app developers to understand the limitation of hardware and software.
Research
User
A home broadband operation like AIS is investing in improving fixed fibre to increase internet quality and speed. Thailand has 22 million households, but only 6.9 million households who have home broadband service (Komsan Tortermvasana,2017).
Time Spent with Media(avg daily)
Tablet & PC
8Hr 49Min
Cellphone
4Hr 14Min
TV
2Hr 26Min
Router App Findings
Compared five router apps’ functions: XiaoMi WiFi, ASUS, TP-Link Tether, Xfinity xFi, Cox Panoramic.
Purpose
Our Goal
The target user is someone who may or may not be getting good WiFi performance and quality. They would like to use this app in order to learn what is their current WiFi Channel, and they can check if they are on the optimum channel periodically. They were given the option to choose between the default channel setting: auto-selection. Or setting up the channel manually in an attempt to minimize the interference to and from other nearby users.
Sketch
The Challenge
Problem
Our client requested to have a WiFi scan as one of the primary features in the app. WiFi channel scan is known as a tool to diagnose network issues. It helps the user to find a better channel for the router, improve internet speed and connection. As the density of WiFi networks increases, the channel graph or list is hard to read.
WiFi Scan on Other Apps
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Our Answer
Solution
The Challenge
Error Prevention
Also, AIS wanted to add a disable/enable WiFi feature on the app. This feature may be cause serious user error. Because this is a locally based app. When the user disables broadcast the WiFi on the app, the app is no longer available. Then the user has to enable the WiFi on the web or reset the router back to factory default.
Enable/Disable WiFi Broadcast via App
I decided to do a short internal survey and proposed to remove this feature. The 25 participants are non-engineer background and work at Askey.
Here are the survey questions:
1. Have you used a router before?
2. Do you know there are cloud-based and locally-based router app products out in the market?
2.1. Can you tell me the difference between these apps?
3. Have you ever experienced using an app to control and access your router?
3.1. If yes, have you ever used WiFi enable/disable this feature on the app?
4. Do you know how to enable the WiFi broadcast feature, when you are not able to access the app?
Our Findings
Key takeaway
1. Many participants didn't know what's the difference between cloud-based and locally-based router app.
2. One-third of the participants use the enable/disable WiFi feature.
3. Most of the users thought if they can't enable WiFi broadcast via the app. They have to reset the router back to factory default.
Fortunately, AIS agreed not to add this feature to the app after we explain the problems and user behaviors.
Screen Blueprint
Wireframe
Network Setting User Journey
